We offer a three year manufacturing warranty. If you experience any problems with a Cabin Max product, please contact us at info@cabinmax.com with your order number and a photo of the fault.

If you have returned an item due to personal choice and there is no manufacturing defect present, postage fees will be deducted from your total refund amount.

All airlines have differing size rules for underseat and overhead cabin bags. Please refer to our guide here

At Cabin Max, we're committed to a transparent, ethical, and sustainable supply chain. We believe visibility is key to ensuring product quality and fulfilling our responsibilities to the environment and communities. We carefully choose our suppliers in China based on strict ethical standards. All partners must comply with international labour laws, provide fair wages, maintain safe conditions and ban forced or child labour. Independent audits, assessments and factory visits are conducted regularly.

The Velcro strips on the rear flap attach to adjacent strips on the bottom of the product, allowing the flap to cover the wheels.

Yes, all stated dimensions include the wheels.

The wheels do not detach without the use of tools and any amendments made to a product could void the manufacturing warranty.

Please ensure that the straps at the bottom of the item are tucked away behind the zip-up backpack straps so they do not drag on the floor when being used as a trolley.

Please see our demonstration of how to use your suitcase lock here: https://www.youtube.com/watch?v=RL1PWL-Oq0o

Please use the 'Notify Me' feature on the product page to receive updates about its availability.