Warranty Terms
Effective Date: April 2026
1. Introduction
This Warranty Policy sets out the terms under which Gadgets UK Internet Ltd ("Cabin Max", "we", "our") provides a limited warranty covering products purchased through our official website at www.cabinmax.com, through authorised retail partners, or via approved online marketplace listings. This policy is intended for individual consumers who have purchased Cabin Max products for personal, non-commercial use. Nothing in this policy affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.
2. Warranty Coverage
All Cabin Max products are covered by a 3-year limited warranty from the date of original purchase. This warranty covers defects in materials and workmanship that arise during normal, everyday use of the product. If a covered defect occurs within the warranty period, Cabin Max will, at its discretion, repair the product, provide a replacement, or issue store credit.
Where the original product has been discontinued or is out of stock, we reserve the right to offer a substitute product of comparable quality and value.
3. Warranty Registration
To be eligible for a warranty claim, you must register your product via our warranty registration page:
During registration, you will be asked to provide your name, email address, contact details, product information, date of purchase, and where the product was bought. Your warranty begins on the date of purchase, regardless of when registration takes place. However, an unregistered product cannot be the subject of a warranty claim.
Please retain your original proof of purchase (receipt, order number, or invoice) as this will be required to process any claim.
4. How to Make a Warranty Claim
If you believe your product has a defect covered by this warranty, please follow these steps:
- Visit the warranty section of our website.
- Submit a claim providing your registered warranty details, a description of the issue, and supporting photographs where possible.
- Our team will assess your claim within 5 working days. We may contact you for further information or to suggest initial troubleshooting steps.
- If your claim is approved, we will arrange a repair, replacement, or store credit at our discretion.
5. What Is Not Covered
This warranty does not extend to:
- Damage resulting from misuse, abuse, negligence, or failure to follow care instructions.
- Normal wear and tear, including cosmetic marks such as scratches, scuffs, and staining that do not affect the product's function.
- Damage caused by overpacking, exceeding weight limits, or improper storage.
- Damage inflicted by third parties, including airlines, couriers, or other transport providers.
- Damage caused by accidents, fire, flooding, or other events beyond reasonable control.
- Products used in commercial, industrial, or institutional settings unless separately agreed in writing.
- Unauthorised modifications, alterations, or repairs carried out by anyone other than Cabin Max or an approved service partner.
- Products purchased from unauthorised sellers or obtained second-hand.
6. General Conditions
- This warranty applies only to the original purchaser and is non-transferable.
- Cabin Max reserves the right to request return of the defective product before processing a replacement or credit.
- We reserve the right to decline a registration or claim where we reasonably believe the terms of this policy have not been met.
- This policy may be updated from time to time. The terms applicable to your product are those in effect at the date of your purchase or warranty registration, whichever is earlier.
7. Your Statutory Rights
This warranty is provided in addition to, and does not affect, your legal rights as a consumer. For further information on your statutory rights, you can contact your local Citizens Advice Bureau or visit www.citizensadvice.org.uk.
8. Contact Us
For warranty enquiries, please get in touch with our customer support team:
Email:info@cabinmax.com Website: www.cabinmax.com